Why is there a delay between when an organization buys points and when they appear in the admin account?

Most of the transactions in MustardHub are processed and confirmed instantly. On occasion, it’s possible for some delay between the time a purchase is made and when the payment is processed or confirmed. Purchased points will appear in an organizations account only after payment is confirmed by the payment processor.

ACH Direct Debit payments enables customers to pay by providing their bank account details. Payment processing may take between 4-5 business days to be confirmed.

MustardHub can accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay payments from customers worldwide. Payment processing is typically instant but can take up to 24 hours for confirmation.

For questions or assistance troubleshooting, please contact support@mustardhub.com for help.