What happens when a membership tier changes?

Groups have the authority to change a membership tier for an associated member at any time for any reason. It’s important to highlight some of the key nuances of each tier to better understand how a tier change may affect a member’s experience. Anytime a member’s tier is changed, the member will receive a notification detailing the change.

Premium members enjoy deeper discounts on vendor partners. While both Standard and Premium members have access to the same marketplace vendor partners and gift cards, Premium members will see a larger discount on vendors in the marketplace and Premium members may find their points go further in redemption. Additionally, only Premium members will have access to our separate Discounts & Perks platform that includes discounts at national and local restaurants, online shopping, experiences, and travel benefits. Both Standard and Premium members have access to our MustardHub Health Advisor and can purchase policies. Only Premium members can apply points towards insurance premiums.

If a membership tier is downgraded to Standard, a member may find the cost of some vendors will be higher. Any active subscription costs will change to reflect Standard pricing. Standard members will no longer be able to apply points towards insurance premiums and/or may incur an additional processing fee to continue being managed through MustardHub.

If a membership tier is upgraded to Premium, a member may find the cost of some vendors will be lower. Any active subscription costs will change to reflect Premium pricing. Premium members will find they have access to a separate Discounts & Perks platform, and can choose to apply points towards insurance premiums, if preferred.