What forms of payment are accepted?

MustardHub can accept multiple types of payment method from organizations and individual members. However, not all payment methods can be used in all instances.

Purchases made by members in the MustardHub Marketplace must use a credit card on file. MustardHub can accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay payments from customers worldwide. ACH payments through your bank can not be accepted for payments made through the marketplace.

Organizations are responsible for platform fees and points purchases outside of the MustardHub Marketplace. In addition to the payment methods listed above, groups may use ACH Direct Debit payments, which enables customers to pay by providing their bank account details. However, payment processing for ACH may take between 4-5 business days to be confirmed.

For questions or assistance troubleshooting, please contact support@mustardhub.com for help.