How does a group allocate points to a member?

Allocating points to members is at the core of how MustardHub works. Only the group administrator can allocate points to members of the group.

In order for points to be allocated to a member, the group must have an amount in their account equal to or greater than the number of points being allocated to a member. If a group admin wishes to allocated points to a member in an amount greater than what exists in the group account, the admin must purchase the difference from MustardHub before the amount can be allocated to a member.

There are two ways a group admin can allocate points to a member, either single contributions or recurring monthly contributions. Single contributions are allocated instantly. Recurring monthly allocations are made on the 1st of each month.

In order to allocate a single contribution:

  1. Log in to your MustardHub portal.
  2. Select “My Account” from the top navigation.
  3. Select “Manage Group Members” from your left menu.
  4. Enter the number of points in the “Points” column beside the member.
  5. Click “Add”.

In order to create a recurring monthly contribution:

  1. Log in to your MustardHub portal.
  2. Select “My Account” from the top navigation.
  3. Select “Manage Group Members” from your left menu.
  4. Click “Edit” in the “Monthly Subsidy” column beside the member.
  5. Enter the number of points the group would like to allocate each month.
  6. Click “Apply”.

The company will be billed for the recurring monthly contributions on the 20th of the month (along with the fees for Premium members). Any additional recurring monthly contributions added after the 20th (but before the 1st) will require funding at that time.

For questions or assistance troubleshooting, please contact support@mustardhub.com for help.