Points

Learn about points, their purpose, usage, and how or when allocate to members.

What if a group mistakenly allocates points to a user?

We understand mistakes happen! Recognition of the mistake and taking prompt action will be critical. In the event an organization accidentally or inadvertently awards points to a team member in error, the group administrator must reach out to support@mustardhub.com as soon as possible. A MustardHub support representative can assist in fixing errors like accidentally awarding What if a group mistakenly allocates points to a user?

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Can members request points from their organization?

At the time, there is no way for a member to make a request within MustardHub for points from their group. In order for an individual member to request points from their organization, the member must contact their group administrator directly. For questions or assistance troubleshooting, please contact support@mustardhub.com for help.

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What if members do not use their points?

Members who have been allocated points from their organization have choice with regard to how they wish to use the contributions. Once the points have been allocated to the member, the organization no longer has influence over when, how, or if these points are redeemed. There are a few specific nuances to this question. If an What if members do not use their points?

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Is a member notified when they get points?

Getting points is exciting and releases that dose of dopamine we all crave! A member will instantly receive an email notification when awarded points by the group. This is not a feature that can be disabled at this time. For questions or assistance troubleshooting, please contact support@mustardhub.com for help.

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Can a group administrator allocate points to themselves?

A group administrator can allocate points to any member of their team. And the admin is required to be a member of their MustardHub organization and can allocate points to any member of their team, including themselves. The group admin will have the ability to use MustardHub as an individual and redeem points, just like Can a group administrator allocate points to themselves?

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How does a group allocate points to a member?

Allocating points to members is at the core of how MustardHub works. Only the group administrator can allocate points to members of the group. In order for points to be allocated to a member, the group must have an amount in their account equal to or greater than the number of points being allocated to How does a group allocate points to a member?

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Why is there a delay between when an organization buys points and when they appear in the admin account?

Most of the transactions in MustardHub are processed and confirmed instantly. On occasion, it’s possible for some delay between the time a purchase is made and when the payment is processed or confirmed. Purchased points will appear in an organizations account only after payment is confirmed by the payment processor. ACH Direct Debit payments enables Why is there a delay between when an organization buys points and when they appear in the admin account?

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On what basis do companies award points to members?

Anything and everything! Groups can designate their own reasons for which they may allocate points to a member. From rewards, recognition, appreciation, and engagement, to gratitude, achievements, and events, groups have a million reasons to award points to members. Groups, companies, and associations have their own internal KPIs they can use as well. There may On what basis do companies award points to members?

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What are points and how are they used?

Points are a basis of rewards currency used in MustardHub. Groups can purchase an allotment of points in any amount, and allocate points to members of their group at any time for any reason. A group may allocate points to a member as a reward or appreciation, or in recognition of some event, achievement, positive What are points and how are they used?

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