FAQ

What happens when a membership tier changes?

Groups have the authority to change a membership tier for an associated member at any time for any reason. It’s important to highlight some of the key nuances of each tier to better understand how a tier change may affect a member’s experience. Anytime a member’s tier is changed, the member will receive a notification What happens when a membership tier changes?

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What happens when a member gets deactivated?

An organization has the authority to deactivate a member at any time. Members who are deactivated will receive an email detailing the change and the time frame within which their existing points much be used before they’re no longer available. Members deactivated before the 20th of the current month will have until the end of What happens when a member gets deactivated?

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How do successful companies use MustardHub?

MustardHub is a comprehensive benefits platform designed for small businesses that helps attract and retain team members and transform company culture, in one simple ecosystem. Organizations of all sizes can demonstrate their commitment to the wellbeing of and appreciation for workers of all classification types. We’re democratizing access to perks and benefits for all individuals, How do successful companies use MustardHub?

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Do perks and benefits really help?

Without a doubt, benefits help. Not only do they help, they’re a game changer for most. Statistics show a 138% decrease in turnover when companies offer six benefit plan types, a 300% ROI for companies that invest in health insurance, and a 600% ROI for companies that invest in employee health & wellness. By giving Do perks and benefits really help?

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Why do companies choose to offer perks and benefits?

In today’s business world, change is the only constant. Turnover, talent acquisition, and culture are often listed as chief concerns of business owners, managers, and leaders. Building alignment and loyalty with your workforce can be a challenge, especially when there may be inherent misalignment as a result of a worker’s employment classification. Over 40% of Why do companies choose to offer perks and benefits?

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How is MustardHub different?

MustardHub boasts 75-80% lower upfront costs than competitors, making it an ideal solution for small businesses, associations, and organizations that rely on small teams, contractors or flexible and diversified workforces. Rest easy knowing that you can reduce tax liabilities, and there are no mandatory yearly commitments, contracts, or required minimum contributions. MustardHub is the only How is MustardHub different?

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Why choose MustardHub?

We’re small business friendly and are built to accommodate organizations with a flexible workforce like independent contractors, part-timers, full-timers, gig workers, and more. With core values that include inclusivity and flexibility, companies can add an unlimited amount of premium or standard (free) members, with no minimum! Our white glove approach will help you from set Why choose MustardHub?

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How do I apply points to my purchase?

Currently, MustardHub automatically applies points to all purchases. There is no option for a user to opt-out of the automatic points application. If you wish to reserve your points and not have them applied to a purchase, it is possible to remove the application of points at checkout. To remove your points: Click “Cart” in How do I apply points to my purchase?

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How do I view my points history?

MustardHub keeps a detailed log for each and every change to your points total, including when points have been added or used towards purchases. In order to view your points history: Login. Select “My Account” in the top navigation. Select “Points” on your left menu. For any questions about points or your points history, please How do I view my points history?

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How do I access purchased downloads?

Easily access all purchased digital products and downloads from your MustardHub account. In order to access your purchased downloads: Login. Select “My Account” in the top navigation. Select “Downloads” on your left menu. For any questions about purchases and digital downloads, please reach out to support@mustardhub.com.

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