Account

Account details, security, payment methods, purchase history, points log, & more.

What happens when a membership tier changes?

Groups have the authority to change a membership tier for an associated member at any time for any reason. It’s important to highlight some of the key nuances of each tier to better understand how a tier change may affect a member’s experience. Anytime a member’s tier is changed, the member will receive a notification What happens when a membership tier changes?

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What happens to active subscriptions if a user is deactivated?

Any purchased subscriptions are exclusive relationships between the member and the subscribed vendor. Active subscriptions remain active until canceled by the individual member. Subscriptions will survive the termination or deactivation of a member. Upon deactivation, a member will continue to have access to their account, existing orders, purchased downloads, and subscription management. Subscription costs may What happens to active subscriptions if a user is deactivated?

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What happens when a member gets deactivated?

An organization has the authority to deactivate a member at any time. Members who are deactivated will receive an email detailing the change and the time frame within which their existing points much be used before they’re no longer available. Members deactivated before the 20th of the current month will have until the end of What happens when a member gets deactivated?

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Can I request a refund on purchases?

MustardHub works hard to help all members buy with confidence. However, not all items are eligible for a refund and there may be some limitations and restrictions on many others. Prepaid gift cards are not eligible for refund. All gift cards are as-is and unused gift cards can not be refunded. Digital products and downloads Can I request a refund on purchases?

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How do I cancel subscriptions?

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How do I view my points history?

MustardHub keeps a detailed log for each and every change to your points total, including when points have been added or used towards purchases. In order to view your points history: Login. Select “My Account” in the top navigation. Select “Points” on your left menu. For any questions about points or your points history, please How do I view my points history?

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How do I access purchased downloads?

Easily access all purchased digital products and downloads from your MustardHub account. In order to access your purchased downloads: Login. Select “My Account” in the top navigation. Select “Downloads” on your left menu. For any questions about purchases and digital downloads, please reach out to support@mustardhub.com.

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How do I view subscription purchase history?

Easily access all information about your subscription purchase history from your MustardHub account. In order to access your subscription purchase history: Login. Select “My Account” in the top navigation. Select “Subscriptions” on your left menu. For any questions about subscription purchases and history, please reach out to support@mustardhub.com.

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How do I view my order history?

View your entire order history from your MustardHub account, including downloads, subscription, and redeemed gift cards. In order to view your order history: Login. Select “My Account” in the top navigation. Select “Orders” on your left menu. For any questions about orders and order history, please reach out to support@mustardhub.com.

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How do I add/remove a payment method on file?

MustardHub requires a credit card payment method on file for any purchases made. You can add a payment method before shopping or at checkout. To add a payment method on file: Login. Select “My Account” in the top navigation. Select “Payment Methods” on your left menu. Click “Add Payment Method”. Enter the credit card number, How do I add/remove a payment method on file?

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